Zurich, 13 February 2014: SandSIV AG is a Swiss-based Customer Intelligence company that helps enterprises understand their customers through next-generation Big Data analytics. The company recently announced the creation of four new consulting packages that significantly enhance Customer Intelligence usability, rapid deployment and accelerate clients’ return on investment.

SandSIV’s core product offering encompasses an end-to-end suite of Customer Intelligence technologies, both in Customer Experience Management (“CXM”) and Voice of the Customer (“VoC”). The combination of cutting-edge software applications and expert consulting provides clients with a jump-start in customer-centric initiatives.

SandSIV has developed an experienced team of senior consultants, analysts and researchers that work closely with SandSIV clients to fully leverage VoC and customer-centric transformation in organizations.

SandSIV recognized early changes in customer behavior and the need for companies to become more customer-centric. Equally apparent was the different levels of maturation across corporates and industry verticals. The gap between customer-centric aspirations and target solution in many organizations is significant. SandSIV helps close that knowledge gap through the introduction of structured consulting packages that support a staged roll-out, including:

CXM Maturity Assessment – Client Evaluation
Customer Journey Mapping – Customer-centric Evaluation
VoC Analysis – Technology proof-of-concept
Touch-point Optimization – Customer process efficiency
SandSIV Consulting business head Jukka Hekanaho stated that, “By tapping an expert consulting team within a structured knowledge-transfer process, our clients can generate rapid results.”