London, UK – November 15, 2011 – Today, Ontology Systems and CSC announced a strategic relationship to build and deliver Enterprise Data Alignment (EDA) solutions for the growing number of Communication Service Providers (CSPs) that want to search and align valuable knowledge from customer, service and network data that is distributed across their operational, business and infrastructure systems. The initiative between the two companies began nearly 12 months ago and has resulted in engagements with operators in North America. Plans to extend to more CSPs across the Americas and Europe will continue throughout 2011 and into 2012.
Data misalignment is a root cause of low customer profit, high customer cost and lack of agility for CSPs. Specifically data misalignment results in:
missed revenue opportunities,
inaccurate service and management,
uncoordinated customer service, and
failed system transformation and migrations.
The CSC and Ontology Systems collaboration provides semantic search solutions based on the award winning product, Ontology 3. The solutions deliver a singular, comprehensive view of critical business concepts including customers, services and network assets. They enable a number of high-value use cases to be implemented using existing data.
Mary Jo Morris, president, CSC Technology and Consumer Group commented: “CSC is recognized as a leader in developing smart, technology-enabled solutions to solve our clients' toughest challenges while demonstrating a commitment to excellence and a passion for exceeding expectations. Our work with Ontology enables us to do exactly this and we look forward to engaging CSPs across America with these innovative new solutions.”
Benedict Enweani, CEO of Ontology Systems concluded: “We are delighted to benefit from CSC’s industry expertise, commitment to excellence and customer reach. We are currently experiencing rapid adoption of our solutions and our work with CSC extends both our reach and capability.”