NextiraOne Customer Innovation Awards at G-Force underline innovative partnership with Genesys

Paris, 19 April, 2010 – NextiraOne has today announced that it will continue its highly successful sponsorship of one of the most prestigious contact centre customer events of the year – the Genesys G-Force annual user conference. This is the sixth consecutive year that NextiraOne has sponsored the event, which is to be held from 27-29 April 2010 in the RAI in Amsterdam. At the event NextiraOne will also announce the winners of its Contact Centre Customer Innovation Awards for 2010. 

NextiraOne is Europe’s leading communications services company and a Genesys Gold Suite Certified Partner in Italy, Iberia, France, DACH, Benelux and Eastern and Central Europe. The company has a strong track record in delivering customer interaction solutions throughout Europe and is one of Genesys’ most innovative business partners. It has an extensive installed base of contact centre solutions across Europe supporting more than half a million agents. The company has more that 100 certified Genesys solution experts across Europe.

The G-Force conference is the annual showcase for Alcatel-Lucent’s Genesys solutions, (Euronext Paris and NYSE: ALU) and its contact centre partners, including NextiraOne. Customers and delegates are presented with the company’s vision and solution roadmap for the future, along with many presentations from experts in the market. The event attracts over 900 attendees including business leaders, customer service executives, contact centre managers and IT professionals.

NextiraOne will use the G-Force conference to announce its annual Contact Centre Customer Innovation awards. Now in their third year, the awards are NextiraOne’s way of recognising its most innovative customers and encouraging the sharing of ideas and best practice in contact centres. They are presented to organisations that have made innovative use of contact centre technology or demonstrated new, imaginative approaches to customer service, adapting the solutions available to suit their own business needs. The winners will be announced at a prestigious dinner jointly hosted by NextiraOne, Genesys and Alcatel-Lucent.

Neil Moss, NextiraOne’s European Marketing Director, commented: “Innovative use of contact centre technology and applications can have a dramatic impact on the effectiveness and quality of service of many businesses and public sector organisations. The solutions are developing rapidly in this dynamic and exciting market and the G-Force event provides an excellent joint opportunity for NextiraOne and Genesys to recognise the wealth of ideas and share best practice with our customers.”

For more information about NextiraOne, please visit www.nextiraone-eu.com. For more information about Genesys or the G-Force event, please visit www.genesyslab.com.