NextiraOne, Europe’s leading expert in communications services, announced today that it has achieved the Unified Contact Centre Enterprise Authorized Technology Provider (ATP) status from Cisco. This designation recognises NextiraOne as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco Unified Contact Centre solutions targeted to the high-end enterprise contact centre marketplace.

"Obtaining the ATP certification is a very important achievement for NextiraOne Italy. The new certification demonstrates the excellence we achieved in supporting the customers on the most advanced contact centre solutions and the company’s expertise in highly innovative infrastructure and applications" - said Roberto Pesce CEO of NextiraOne Italy, "It is primarily a recognition of the expertise achieved by our team of highly skilled experts who represent the real added value for us and for our partners."

“Authorized Technology Provider Partners are instrumental in helping Cisco successfully deploy advanced networking technologies that deliver operational improvements and a competitive advantage,” said Eric Moyal, Indirect Sales Channel Director at Cisco Italy. “As a Cisco Unified Contact Centre Enterprise ATP Partner, NextiraOne has invested in the skills necessary to bring enterprise-class contact centre solutions to our joint customers.”

To qualify for Cisco Unified Contact Centre ATP status, NextiraOne had to meet a number of requirements, from achieving the Cisco Advanced Unified Communications Specialisation to maintaining high levels of customer satisfaction. Channel partners must have staff that can fulfill specific job responsibilities. Partners are also required to build a lab for development and customer-fault replication. The lab must contain current, upgraded and maintained Cisco Unified CCE solutions, each configured for real-world testing to simulate actual end-user conditions.

The Cisco Authorized Technology Provider (ATP) Program is part of Cisco’s go-to-market strategy for emerging technologies. The program helps Cisco to define the knowledge, skills and services that channel partners need to successfully sell, deploy and support an emerging technology.