Warsaw – 23 October, 2012 – NextiraOne Poland has won the award of Genesys Best Performing Partner in Central Europe. This prestigious award was granted in recognition of the company’s success in sales and implementation of Genesys Contact Centre solutions in the Polish and European market.

NextiraOne Poland is an experienced long-term Genesys partner. The company successfully creates technologically advanced implementations that support multi-channel and comprehensive customer service solutions, integrating the related processes of time and workforce management and the intelligent distribution of tasks within a contact centre. The Genesys intelligent Workload Distribution (iWD) solution implemented by NextiraOne for T-Mobile Poland was presented as an example of a powerful and successful implementation during the G-Force annual meeting of Genesys partners and customers.  NextiraOne received the award for Best Performing Partner during this event.

"We are very proud to have achieved the Genesys Best Performing Partner award, which we see as confirmation of the effectiveness of our activities. We have built a strong team of experienced and certified Genesys experts and our knowledge and expertise in contact centre solutions are unique in the market. Our close working relationship with Genesys in Poland enables NextiraOne to offer advanced and innovative solutions such as intelligent Workload Distribution (iWD) and Cross Channel Communications, which provide our clients with tangible business benefits," said Piotr Żygadło, Group Director of Contact Centre products and applications, NextiraOne Poland.

The Best Performing Partner award is further confirmation of NextiraOne Poland’s capabilities and experience in the implementation of Genesys solutions. The company has already achieved awards for the highest level of implementation of innovative projects, for its significant contribution to the sale of Genesys Express solutions for mid-sized businesses, and has achieved a strong position in the integration of large contact centres.

"Working with NextiraOne is very important and valuable for Genesys. NextiraOne is the only partner company in this part of Europe which has achieved the highest partner status. It is also one of our largest and most innovative partners throughout EMEA. The Best Performing Partner award for the NextiraOne Poland guarantees its customers the highest level of expertise and services offered within Genesys portfolio," said Marcin Spychała, Senior Account Executive Genesys.

NextiraOne Poland holds the status of Gold Certified Genesys Partner.