Smart Mobility, Social Media and Virtual Assistant: NextiraOne’s contact centre experts to present real life examples of customer service optimisation at this year's Call Center World event

Teltow, 14 February 2012 – When Europe's largest meeting place for the call centre industry opens its doors in Berlin from 28 February to 1 March, NextiraOne, Europe’s leading expert in communications services, will be inviting visitors to discuss the development of their customer service strategies. Whether it is about the latest hot topics such as Smart Mobility, Social Media and Virtual Assistants or about the integration of Microsoft Lync into existing contact centre environments – numerous NextiraOne communications experts will be on hand for consultation and discussion.

“Call Center World is the showcase for innovations and trends in the contact centre industry in Europe and we will be making a significant contribution again this year," said Dr. Bernd Ruppert, CEO of NextiraOne Germany. "Our solutions range from standard to highly complex customer interaction management systems of all sizes. Our experts will present a number of different scenarios this year, such as the integration of mobile applications in customer service processes."

Other key topics include the integration of the communications capabilities of Microsoft Lync into existing business processes and the importance of social media as a new channel of communication and interaction with the customer.

NextiraOne’s contact centre solutions are individually tailored to suit specific customer requirements and based on products from leading technology vendors, such as Alcatel-Lucent, Cisco, Genesys and Sikom. In addition to these partners the company has a comprehensive portfolio encompassing some 25 further solution providers covering various elements of the offering, including speech recognition and portals, virtualisation, cockpits, web portals, mobility, multimedia / video integration, recording, business analysis, quality monitoring and workforce management.

NextiraOne has extensive experience in implementing complex contact centre solutions. The portfolio offers customers a full range of services from consulting and design to implementation, customisation and project management and including comprehensive managed services. Dr. Bernd Ruppert said: "All our contact centre projects are handled from the outset by a highly certified Professional Services and Consulting Unit and successfully implemented through a clearly defined model."

Visitors to the stands of NextiraOne and partners Alcatel-Lucent and Cisco can receive information through live demos of contact center solutions from NextiraOne. In addition, Siegfried Müller, Service Director, NextiraOne, will give an insight into the topic: "Smart Mobility, Social Media, Virtualisation - new ingredients for the optimization of customer care processes."

This talk will take place on:

28 February at 15.00 hours in the Exhibition Hall 3 of the exhibition centre

See NextiraOne Germany at Call Center World:
on the Alcatel-Lucent stand in Hall 2 at booth A8
on the Cisco stand in Hall 1 at booth B4/6

You can also meet NextiraOne Germany live at CeBIT 2012: in Hall 7, Stand A14