Tieto and Aito to offer new and innovative CEM solutions to operators

Espoo, Finland - June 22nd, 2011: Aito Technologies, a provider of customer experience analytics (CEA) for communication service providers, today announces a partnership agreement with Tieto, the leading IT service company in Northern Europe. Based on Aito's customer experience analytics (CEA) product, Aito CEA, and Tieto's extensive expertise in service integration, the partnership will offer communication service providers (CSPs) completely new and innovative CEM and business management solutions.

Most significantly for Aito, the partnership enables Aito to accelerate its globalization strategy by offering comprehensive and real-time customer experience management solutions based on Aito CEA, to a much wider CSP audience.

Matti Vesala, Vice President, Telecom, Media & Entertainment and Energy & Utility, Tieto, commented: "Tieto's IT service expertise, together with Aito's innovative customer analytics, offers operators up-to-date user information for the changing needs of business planning, sales, customer service and product and network management, and helps communications service providers to create improved customer satisfaction."

Anssi Tauriainen, Aito Technologies' CEO, commented: "The partnership with a global player, such as Tieto, is a significant step in Aito's globalization strategy. Tieto's offices in more than 30 countries will be a major boost to Aito's delivery and support capacity. This opens new sales opportunities for both parties, as customer experience analytics is an increasingly important way for operators to improve their business."