Moogsoft and Innovise ESM collaborate to meet demand for breakthrough solutions that streamline fault and incident management in cloud and software-defined networks

San Francisco, CA and Slough, Berkshire, UK – September 19, 2013 – Moogsoft, the leading provider of demand-driven service assurance software, and Innovise ESM, which helps organizations align IT with business goals, processes and services to deliver competitive advantage, today announced a three-year agreement for preferred partner status, enabling Innovise to resell, support and consult on MOOG®.

As part of this agreement, Innovise ESM has consulted to Moogsoft help design the optimum software adapter to integrate MOOG with ServiceNow, the top-selling cloud-based service management platform. Stephen Hart, formerly Chief Technology Officer at Innovise ESM, has joined the Moogsoft technical team to help productise the ServiceNow Adapter and facilitate fast-track deployments of MOOG in large, complex IT environments.

Innovise have over 15 years’ experience developing and delivering Service Management solutions from a portfolio of top-tier partners such as ServiceNow, HP, IBM, Cisco and CA and are leveraging these broad system management skills to accelerate return on investment (ROI) of MOOG in IT infrastructures experiencing continuous change.

“Reselling and supporting MOOG has broadened our ability to help clients to improve their service management operations to meet business needs,” said Mat Middleton, CEO of Innovise ESM. “We have already deployed MOOG in global financial firms with unprecedented results, including big reductions in trouble-ticket volumes handled by application support teams.”

Mike Silvey, EVP of Moogsoft added, “Innovise ESM are dedicated to bringing cost and resource saving Service Management propositions to their customers. Their breadth of expertise makes them the perfect channel for MOOG, given our ability to increase operational efficiency and lower the risk of missing service level agreements (SLAs) in complex and changing service oriented architectures (SOAs).”

Moogsoft’s patent-pending Incident detection and significance focusing algorithms cut the amount of actionable work for IT operators by adapting to changing architectures without the need to maintain rules, models or topology. MOOG’s virtual Situation Room enables informed collaboration between IT “silos,” reducing mean time to repair (MTTR) and capturing the resolution knowledge as articles for future re-use.