E-billing and analytics platform offers integrated approach to supporting multiple data sources and Unified Communications services

Boston, Massachusetts and Warrington, United Kingdom – November 9th, 2011 – MDS Lavastorm Analytics, an award-winning provider of enterprise customer experience management solutions for communications service providers (CSPs), has today announced the launch of Lavastorm BillAnalyzer 7.2, the latest version of its business e-billing and analytics solution. Featuring additional multi-service management capability to support the Unified Communications market, the new version of Lavastorm BillAnalyzer is especially well suited to CSPs looking to offer a single view of multiple service types to their enterprise customer base from disparate billing systems.

Using Lavastorm BillAnalyzer 7.2, CSPs are able to provide their corporate and SME customers with an integrated invoicing and analytics tool, extending the capabilities of the Lavastorm Analytics Platform in to the end user domain. With additional multi-language capability CSPs are able to provide their enterprise customers with granular e-billing analytic capability and a single view across complex multi-service and multi-user environments.

Lavastorm BillAnalyzer 7.2 also enables the enterprise to define targeted and personalized organizational structures based on unique mappings of their organization, users and service requirements, offering the ability to track and control communications costs across cross-functional projects and programmes. This capability, called User Defined Hierarchies (UDH), provides users with immediate access to standard and custom reports. The scheduled reporting capability saves valuable time by allowing reports to be automatically generated and distributed to colleagues and staff, and ensures that users have the most effective and accessible dashboard for analysis and reporting, as well as full access to the functionality and ease-of-use that Lavastorm BillAnalyzer offers.

Drew Rockwell, CEO, MDS Group commented: “With companies looking to increase control and governance over their communications estate and their services, the need for efficient and simple e-billing with deep and flexible analytics capability has never been greater. Lavastorm BillAnalyzer 7.2 puts the control in the hands of the business, enabling customization not just for the communications services they need to analyze, but also the context in which they need to manage and report on their communications estate on a daily basis.”

Designed to help CSPs enhance their business customer experience, Lavastorm BillAnalyzer offers consolidated multi-service e-bills and reduces operational and support costs through paperless billing.