Single Console for Searching Multi-Vendor Enterprise IT Applications and Assets –With No Database Expertise Required

Users can search any IT application’s RDBMS

Try interactive demo of IT360 with enterprise search at http://ow.ly/k1r6N

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Service Desk and IT Support, Earls Court, London, UK - 23rd April, 2013 -ManageEngine, the real-time IT management company, today announced the addition of enterprise search to its integrated IT management solution, IT360. The industry-first move introduces a unified search console that is capable of searching databases of any third-party IT management and business applications, without requiring the user to understand the underlying database architectures or write SQL queries.

Larger enterprises often have multiple IT management tools for various IT tasks such as monitoring and managing the network and its servers, applications, assets and service desk. In these multi-tool settings, IT teams face a daunting challenge. To search for a particular IT asset across all their IT management applications, a user must search each application independently either by using its specific search console or writing database queries to search local data residing in the application. It’s a cumbersome, time-consuming process. For users who cannot write database queries, the task is impossible. Enterprise search in IT360 is changing that.

“For the past few years, big data has been a popular industry buzzword, as companies attempt to mine the vast amounts of data they generate to make better business decisions. However, we believe there are ‘little data’ opportunities too” said Sridhar Iyengar, vice president of product management at ManageEngine. “Enterprise search in IT360 is one example of ‘little data,’ which recognises that valuable information is stored in structured or relational databases. This data is readily available and offers many of the benefits of big data solutions, without the major investment of time and resources by IT.”

Now, IT and business users can quickly tap into their own little data using the industry’s first unified search console to search for any asset across multiple vendor applications. IT360 enterprise search features a Google-like interface that enables users to simply click and view results without requiring users to program SQL queries or understand database schemas or structures. IT360 even allows users to choose how those results are displayed and provides links to actionable search results.

How It Works
With IT360, a technician troubleshooting a server problem could use enterprise search to look for all data related to that server name. The enterprise search result would return not only server statistics from the server monitoring application but also any tickets associated with that server from the help desk application. In turn, the technician would not only find that the RAM on that server is insufficient but also see that there is a service request in the help desk to upgrade the RAM in that server.

In addition to ManageEngine IT360, enterprise search can be extended to any application that stores its data in a structured RDBMS. Designed as an extensible API and framework, enterprise search can crawl and discover data in any third-party application’s relational data store, including out-of-the-box data search for SolarWinds SAM and Numara Software. Going forward, ManageEngine plans to extend the out-of-the-box meta library to support many more vendors in the IT management space, thereby providing IT users with an open search ecosystem that works across heterogeneous management tools, while protecting their existing investments.

Iyengar added “In recent surveys of our customers, over 80 percent of enterprises that use multiple IT management tools see value in enterprise search and look forward to using it to search for information across those tools. We think this functionality will be very well received.”

ENDS