Look International, US provider of the leading ‘SINPIN’ PINless calling services, have selected the DIGITALK Consumer Platform, an NGN service delivery platform for retail service providers, to support their consumer services. In addition, Look International will be using the DIGITALK SBC VoIP peering solution for carrier routing. DIGITALK is a UK-based vendor of consumer, carrier and mobile platforms and applications to competitive service providers worldwide.

Look International are now operating prepaid retail services on the DIGITALK Consumer Platform, a highly scalable, high performance, and high availability service delivery platform for prepaid consumer applications. Look International have also integrated DIGITALK’s SBC VoIP Peering solution to take advantage of enhanced carrier routing capabilities to boost carrier choice and routing performance. Specific benefits of the solution include the ability to: control profits through margin-based routing; guarantee quality levels using a range of performance criteria, including ASR, ACD and PDD; and to streamline operations with automated carrier routing updates.
DIGITALK logo
DIGITALK logo

A key factor in Look International’s choice of DIGITALK solutions was platform scalability and stability to improve customer service levels and to support planned business growth. Look International were also confident of DIGITALK’s ability to meet aggressive deployment timescales, in order to fast-track the operations and customer service improvements.

Look International offer their distribution network of agents and retail outlets a web portal and an IVR service to support on-line customer recharges, enabling immediate balance updates.

Mike Ibrahim, Look International CEO, said “We are very excited that we found a solid solution, and from a professional and experienced partner. DIGITALK have delivered confidence throughout, from our initial review to our recent service migration.”

Justin Norris, DIGITALK CEO and Co-Founder added, “We’ve rapidly formed a great relationship with Look International, which we believe is down to our direct and sincere support in finding and delivering the right solution for their pressing needs. We hope these are the foundations for a mutually successful long-term partnership”.

For more information please visit www.digitalk.com