Logicalis And HPE Introduce 'IT Custodian’: Best Practice Service Management To Accelerate Digital IT Operations

Logicalis SMC and HPE combine to accelerate digital transformation via a complete, rapidly deployable big data ITSM solution

London, UK, 03 February 2016 – Logicalis, the international IT solutions and managed services provider, has announced the launch of IT Custodian, a turnkey ITSM solution developed jointly with technology leader Hewlett Packard Enterprise (HPE) and Logicalis’ Service Management Consulting (SMC) business to advance the digital enablement of large organisations. The Logicalis SMC best practice solution utilises core HPE ITSM excellence leveraging HPE Propel technology, and centres on a prebuilt, standard process model that promises fast and successful implementation at a fixed cost. IT Custodian is aligned to the Open Group IT4IT™ framework, and available on-premise or as a cloud service.

“Service Management is more than capable of achieving transformational performance at the speed of digital innovation, but traditional approaches to extending the service desk and embracing ITSM can be difficult to budget and take many months to implement correctly. This is far from ideal at a time when IT departments urgently seek to regain control over IT services and become the ‘internal service provider’ to the business,” explained Martyn Birchall, Director, International Service Management Consulting at Logicalis. “With IT Custodian, instead of losing time adapting ITSM technologies to meet their bespoke needs, organisations can rapidly adopt a best of breed, best practice model relevant to their business challenge, which is based on lessons learned with hundreds of major organisations.”

According to recent Logicalis research[1] highlighting the effects of the so-called Shadow IT phenomenon, 31% of CIOs globally are now routinely side-lined when it comes to making IT purchasing decisions. IT Custodian comprehensively addresses these and other governance issues, within a fully-supported framework that leverages ITSM best practice gained from over 17 years of Logicalis Service Management consultancy experience.

“The IT Custodian solution extends the benefits of HPE Service Management technology with a ready to adopt implementation model that includes everything a service-defined enterprise needs for ITSM in a single solution,” said Kevin Leslie, EMEA Director of Service Portfolio Management at HPE. “Enterprise CIOs and line-of-business executives now have a proven, repeatable approach to Service Management that curbs the risks associated with shadow IT and delivers the benefits of a rich, dynamic, multi-source IT environment with full budgetary control and governance.”

For more resources about the Service-Defined Enterprise (SDE), including a forthcoming workshop series for CIOs and IT directors, visit www.uk.logicalis.com/sde.

[1] Logicalis Global CIO Survey 2015 http://www.logicalis.com/knowledge-share/downloads/cioreport-2015-the-shadow-it-phenomenon/logicalis-cio-report-2015/