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American Express, Dell, ING, Philips, Eircom, Carl Zeiss, Virgin Media, Experian, Novartis, Metro Bank, Virgin Active, Olam and Vocalink to showcase how they use customer feedback to transform their business.


London - June 01, 2011 - Satmetrix, the Net Promoter® Company and the leader in customer experience programmes, is proud to announce that the final few tickets have just been released for its fifth annual European Net Promoter Conference in London – 16-17 June 2011 at the Park Plaza Hotel, London.

Leading global brands such as American Express, Dell, ING, Philips, Eircom, Carl Zeiss, Virgin Media, Experian, Novartis, Metro Bank, Virgin Active, Olam and Vocalink will showcase how they use customer feedback to transform their business.

For more information on the Net Promoter Conference 2011, including speakers, dates and registration please visit: http://conference.netpromoter.com/npc/london2011/index.php

Net Promoter, the trigger for Innovation
In addition to leading brands presenting, Richard Owen, CEO, Satmetrix and co-author of Answering the Ultimate Question, will open the conference with his keynote entitled ‘Fueling Customer Excellence through Innovation.’ He will discuss the evidence that innovation, both at a large scale and using "micro innovation," is the fuel for customer excellence and will challenge delegates to change business thinking on how to leverage Net Promoter programmes to create competitive advantage.

Robert Salvoni, Managing Director, International for Satmetrix, commented, “Over the past year we have seen an exponential rise in the adoption of Net Promoter around the world. So much so, that it is now understood and used in the everyday vernacular. However, as the co-developer and leading software provider of Net Promoter applications, we understand that it is much more than just a metric – rather a business system that can deliver sustained improvement and profitability. So learning from some of the world’s leading brands on the challenges and successes they have recognised along the way will be invaluable to all delegates who attend the conference.”

Free media attendance

Your free pass
Satmetrix has ensured that there are a number of conference passes reserved for media to attend and will be allocated on a first come, first serve basis. This allocation is already running out fast from repeat attendance from 2010. We would be happy to help arrange interviews with key Satmetrix spokespeople, guest speakers and Net Promoter experts. Please email [email protected] with your requests.

-ENDS-

About Satmetrix
Satmetrix is the leading global provider of customer experience software applications and the co-developer of Net Promoter®. The company offers a winning combination of software (SaaS) and best-practices consulting that deliver actionable customer feedback to drive growth, fuel innovation, and amplify positive word-of-mouth. Satmetrix has a proven track record of accelerating the success of large-scale, integrated customer experience programmes with more than 700 enterprise deployments in 40 languages. Its clients include some of the world’s most customer-centric companies, including Experian, Symantec, ING, HP, Lenovo and SONY. In addition, Satmetrix offers Net Promoter Customer Loyalty Certification for professionals responsible for customer experience, customer loyalty, and customer feedback and maintains the online community netpromoter.com.

Satmetrix and the Satmetrix logo are registered trademarks and Satmetrix Xperience is a trademark of Satmetrix Systems, Inc. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.