LANDesk Software Unleashes Enhanced Self-Service Password Management Capability

Password Central reduces service desk costs, empowers the end user with multi-access self-service password management

London – Nov 21, 2013 - LANDesk Software, the global leader in delivering User-Oriented IT to organizations that solves systems, security, mobility and ITSM management challenges, today announced powerful  enhancements to its password reset capabilities. A feature of LANDesk Service Desk, Password Central, utilizes innovative software from ISV partner Avatier. It empowers users to independently reset and synchronize their own passwords across multiple business applications and services without service desk technician involvement. This greatly reduces the number of password reset request calls to the service desk and increases end-user productivity. With online, touch-tone phone PIN code, voice recognition and biometric access options, Password Central offers users the ultimate flexibility in selecting a secure access reset mechanism. It transfers the power of self-service password management to the user with a simple reset capability. 

“As the demand for organizations to implement tougher policies to protect their IT data increases, forgotten passwords and service desk calls for reset requests are on the rise,” says Ian Aitchison, Director of Product Management for LANDesk Software. “A 2012 HDI study shows that over 30 percent of all service desk calls deal with password complexities and resets. With LANDesk Password Central, users take ownership in their own password reset, but it’s done in a way where IT does not lose control over the enforcement of password rules. This leads to a decline in service desk call volumes and improvement in service levels. Users become empowered through IT thereby increasing productivity. At its core Password Central is User-Oriented IT.”

Password Central is built upon software from Avatier that integrates tightly with LANDesk Service Desk to automatically record and ticket password resets, with zero touch from a service desk analyst.

“Avatier is trusted by the world’s top brands for password management technology. We share in the vision of User-Oriented IT so partnering with LANDesk on Password Central was a natural fit and win for customers,” commented Nelson Cicchitto, Chairman and CEO of Avatier.  “This partnership meets not only the changing needs of IT departments and users, but also meets the needs of the business through an immediate and measurable return on time and money.”

“Ochsner Health Systems is the state of Louisiana’s largest private employer. With a large network of hospitals and health care centers, we need to ensure our IT operations are not only streamlined but follow a strict set of security and compliance policies,” says Willy Schley, Director of Technology, Ochsner Health Systems. “We selected Password Central to support our automated password expirations. Password Central's self-service system both improves customer satisfaction and conserves valuable service desk resources while ensuring that passwords are changed under set rules that meet compliance requirements. With support from LANDesk and Avatier, Password Central has been quick and easy to implement.”

For more information on how Password Central can virtually eliminate all service desk password reset calls, visit http://www.landesk.com/products/password-central/.