19 April 2011 – NewVoiceMedia has promoted Jonathan Gale to the role of CEO (Chief Executive Officer), to help accelerate growth and strengthen the company’s share of the SaaS telephony market.

Gale joined the company in October 2010 as CCO (Chief Commercial Officer). Now as CEO, Gale will align NewVoiceMedia’s product and growth strategy to position the company as a leader in the cloud contact centre market.


Jonathan GalePrior to joining NewVoiceMedia, Gale held senior roles at Mimecast and MessageLabs. At MessageLabs his roles included VP of EMEA, VP of Global Sales and SVP of Product.  Previously, he spent over 10 years in senior roles in the call centre market, including at BT.

Gale explains: “The contact centre market is realising the power of the Cloud and this is bringing rapid change to the industry. NewVoiceMedia aims to revolutionise the traditional contact centre market in the same way that MessageLabs disrupted the email security market, and salesforce.com redefined the CRM market, and I am excited to be driving this change. 

The vast majority of contact centres are failing to deliver a rewarding experience to their customers and staff; they are neither good places to work in, or to contact. With traditional technology, call centre agents work under restrictive systems which makes it difficult to provide a great service to customers, leading to frustration for both parties. We are leveraging the cloud to revolutionise the market and make call centres a better place to work in, and to interact with.

As we continue to strengthen our offering we have achieved massive sales growth in the last few months with more and more businesses realising the benefits of moving their contact centres to the cloud.”