TOA will deliver an appointment management system across all John Lewis department stores

LONDON, UK–August 4, 2011 – TOA Technologies, the only on-demand provider of enterprise-class mobile workforce management and customer experience management software solutions has announced that Britain's favourite retailer*, John Lewis, has chosen its platform to support a new appointment booking system across all its department stores.

The new system is part of a wider project to offer customers greater flexibility and will provide John Lewis with a unified way of booking and scheduling its mobile workforce. The new system is scheduled to be in place in all stores by November 2011.

The TOA solution will initially be used across all 28 John Lewis department stores to provide them with a nationwide view of appointments. The appointment booking system will eventually be extended to support online bookings on the company’s website www.johnlewis.com, and appointments arranged through John Lewis’s smaller format ‘at home’ shops.

“Our commitment to customer service means that we are constantly looking for ways to innovate and improve the services we offer to our customers,” said Adrian Riley, Project Manager, Home Furnishings Measure & Fit, John Lewis. “We chose to partner with TOA, because its cloud-based solution can be deployed within our existing project timeframe and the company’s flexible, customer centric ethos is a perfect fit with the John Lewis service philosophy.”

TOA Technologies' solution will make it easier for John Lewis to schedule customer appointments with its mobile workforce regardless of where the customer is located or which shop the appointment is booked through. TOA will be delivering the appointment management system to meet John Lewis's specific requirements and integrated with the TOA workforce management solution, which supports real-time changes to schedules.

The flexible nature of the TOA solution allows companies to use their own specific business rules to establish service windows that will delight their customers, and to empower their employees to get the job done. Similarly, end customers of the company have the ability to set appointment times that are convenient for them.

“We are pleased to be supporting John Lewis in the UK and to introduce these innovations”, said Yuval Brisker, President and CEO of TOA Technologies. “We are increasingly finding that our solution resonates highly with companies that have strong service philosophies so it is no coincidence that we are now working with John Lewis, one of the UK’s most forward thinking brands when it comes to customer service.”