First sale of ICE Investigator completed with Robertson and Co
LONDON, 23rd June, 2010 – IT-Freedom (
www.it-freedom.com), the leading provider of specialist software solutions for the general insurance industry, today announced the launch of a complete case management solution for the claims investigation market. The fully web-enabled solution enables investigation companies and departments to examine claims to verify authenticity and prevent fraud. The first customer sale has been completed to
Robertson and Co, the award winning fraud investigation, surveillance and claims management company.
ICE Investigator is a new product within the
ICE range of solutions from IT-Freedom that seamlessly integrates with
ICE Claims, the established claims management platform. It enables companies to efficiently track and manage claims investigation cases. It supports interfacing to a wide range of data sources including social networking sites and makes full use of SMS technology allowing field agents to send and receive SMS/MMS messages. Key features of the new product include:
- Case capture – electronic and manual
- Multi channel electronic case files using inbound/outbound email, documents and SMS/MMS and video files
- Automated deployment and tracking of work to Agents
- Updating of cases – electronic and manual
- Automated fee charging to clients
- Client access
- Comprehensive Management Information (MI) reports
Robertson and Co is a fast growing surveillance, claim validation and fraud investigation specialist. Its mix of legacy systems and manual processes no longer supported Robertson and Co’s vertical and horizontal growth plans and led the company to look for an automated case management solution. Key criteria included multi-user capability, provision of access to third parties such as clients, field agents and auditors and a rapid implementation schedule.
Gavin Robertson, Chairman of Robertson and Co said, “ICE investigator closely met our needs for a powerful and flexible web-enabled, end to end, case management solution. IT-Freedom received glowing recommendations from initial research that we carried out in the insurance industry and our evaluation showed they were the right supplier partner for us. We were attracted to ICE Investigator’s ability to be customised to our particular needs whilst remaining a cost-effective option for managing claims across all lines of business. With a short implementation timeframe, we can deploy ICE Investigator in weeks and the low on-going maintenance and support costs ensure we will see a rapid return on investment (ROI).”
ICE Investigator has been designed by insurance and claims experts to ensure the claims investigations process is efficient and captures all of the relevant information in a timely fashion from First Notification of Loss (FNOL). In addition to detailed and extensive MI reporting, ICE Investigator ensures that cases can be tracked, updated and reported with full audit trailing, reminders and task generation functionality for maximum user productivity.
Gavin Robertson added, “ICE Investigator offers us a future proof solution that can support the continued expansion of the company. It will save a huge amount of man hours and enable a significant increase in staff productivity allowing us to provide even faster and higher levels of service. At Robertson and Co we aim to be the best in our field and with ICE Investigator I believe we now have the best technology to enable our team to do their jobs more effectively.”
Mick Sargeant, Managing Director of IT-Freedom concluded, “I am delighted that ICE Investigator has been selected by such a widely respected company as Robertson and Co as they have a reputation for innovation and excellence in the investigation and surveillance fields. It is vitally important for the insurance industry to deploy the latest case management and claims technology to combat the increased rise of fraud and inflated claims, and ICE Investigator can play a key role in this process.”
