Call centre skills routing specialist appoints Carol Reid to head sales and oversee strategic relationships

Bourne End, Buckinghamshire, UK. – March 16th, 2009 – Specialists in skills routing software for call centres, Intuit Consulting, today announced the appointment of Carol Reid as its Country Manager for North America. Responsible for all aspects of the Company’s business in the USA Reid will also manage Intuit’s continued growth and expansion in the territory.

Reid brings to Intuit over 30 years of experience in technology and communications organisations. She joins Intuit from voice over IP and network integration firm, Calence. Prior to that, Reid was VP Sales and Marketing for Syntellect, a speech recognition and call center supplier.  Earlier in her career she held sales management roles at Aspect Communications and ROLM Corporation.

Intuit Consulting is a software products and integration company that specializes in the ongoing enhancement of Aspect® CallCenter® ACDs. Intuit’s software product, PER, is uniquely placed to supplement and extend the ACD's core business functionality by delivering "out of the box" ability weighted skills routing and queuing, enhanced contact and agent management and seamless ACD virtualization.

For more information on Intuit Consulting please visit www.intuitconsulting.com.