Chain Reaction Cycles and Virgin Media honoured at European Call Centre & Customer Service Awards 2013

Slough, UK: 04th October 2013: eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, is pleased to congratulate its customers, Chain Reaction Cycles and Virgin Media on winning recognition at the European Call Centre and Customer Service Awards 2013.

The awards took place on 2nd October 2013 at the prestigious Hilton Park Lane Hotel in London, where Chain Reaction Cycles’ Customer Operations Department took away the award for Best Customer Service Centre of the Year. The accolade of Customer Service Team of the Year was awarded to Virgin Media.

Dennis Fois, EMEA VP Sales at eGain, commented, “It’s fantastic to see our customers receive such accolades in the industry. Excellent customer experience is about bringing technology, processes and people together, delivering the best possible interactions. These award wins demonstrate that Chain Reaction Cycles and Virgin Media’s service teams are at the top of their game."

The European Call Centre & Customer Service Awards formally recognise professional excellence throughout the UK and Europe. A firmly established annual event, the awards reward the best and most successful individuals and organisations in the contact centre and customer service industry.