19th April 2010, Hemel Hempstead, UK – Telephonetics Plc, the speech automation and data integration specialist, today announces Hillier Hopkins LLP has selected the Business Solutions Development Platform, ‘Eden’ to build a Client Management Dashboard. Eden, provided through subsidiary company Datadialogs, gives Hillier Hopkins LLP a single-view of their clients, helping them to optimise service delivery.
Hillier Hopkins LLP has long held a ‘best-of-breed’ policy with regard to IT infrastructure across multiple disciplines, including CRM, Tax and Accounting systems. Eden brings enterprise-class integration to unify client data from disparate sources, business logic to orchestrate the process, and a presentation layer to create an intuitive, powerful Client Management Dashboard.
Telephonetics Plc Logo
The key benefit of this is that client-facing staff will have a single point of access to client data, helping them to provide an efficient and better-informed level of service to clients. Additionally, Eden also provides a single place to update and modify client data, automatically updating the source systems in the background. This will save time and improve accuracy of client data.
Barrie Cox, IT Manager at Hillier Hopkins LLP comments “We chose the Eden Platform from Telephonetics because it addresses our single-view requirement in a single, effective and affordable solution. With Eden, our Managers and Partners will have a powerful dashboard that will provide them with all the information they need to service clients, in one location, without the delay of searching for information and of course streamlined in line with our service delivery standards.”
Anthony McKay, CEO of Telephonetics Plc commented “We are delighted that Hillier Hopkins LLP has taken our partnership further with Telephonetics’ Eden Platform for their Client Management Dashboard. Eden allows them to optimise their client data while keeping their best-of-breed systems in the background. During these trying economic times, we are finding that our customers value this approach over expensive, ‘rip-and-replace’ system overhauls. They get to leverage the IT investments they have already made, and do more for less.”
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Notes to Editors
About Telephonetics Plc
Telephonetics Plc (TPH.L) is a UK-based leading provider of speech automation and data integration solutions. The Group was listed on the London Stock Exchange’s AIM market in July 2005.
Offering diverse automation solutions and deployed across tens of thousands of telephony channels, Telephonetics processes millions of minutes of speech recognition per annum, via its carrier-class resilient platform in both hosted and customer premises solutions. Drawing on over 16 years of understanding how people interact over the telephone, Telephonetics offers a range of customer-focused solutions, covering even the most demanding environments, and delivering real business benefits to all its customers.
The MovieLINE® product is a proven market-leading solution that has been developed to meet market requirements, especially customer accessibility. It has powerful administration and operational back-office tools that ensure timely and valuable data is easily presented to cinema management.
With innovative solutions for speech self-service, mobility, outbound messaging, emergency notification and business continuity Telephonetics has built a large customer base. This includes 83% of the major UK multiplex cinemas, over 60% of the UK’s NHS acute health trusts, more than 120 Central Government, Local Authority, Police and Education sites, along with significant financial and legal company representation.
About Hillier Hopkins LLP
Established more than 75 years ago, Hillier Hopkins LLP is now one of London and the South East’s leading, independent chartered accountants with 22 partners, over 100 staff and four offices. We provide advice and support to individuals and more than 2,000 businesses with turnovers as large as £200m. Our services include audit, accounts, tax, corporate finance, financial planning and wealth management.
For further information please contact:
Telephonetics Plc
Melissa Bendon
+44 (0)1442 242 242
[email protected]Datadialogs
Matthew Goode
+44 (0)1442 242 242
[email protected]Hillier Hopkins LLP
Barrie Cox
+44 (0)1442 220749
[email protected]
