Government bodies in safe hands with assyst from Axios Systems

Melbourne, May 12 2010, Axios Systems, the world‘s leading provider of IT Service Management (ITSM) solutions, is pleased to announce the recent success of its bid to provide and implement the enterprise class ITSM solution, assyst, into WorkSafe Victoria’s and the Transport Accident Commission’s IT Shared Solutions (ITSS).

IT Shared Solutions (ITSS), an unincorporated joint venture between WorkSafe and the Transport Accident Commission (TAC), delivers and manages IT services for around 3500 staff and agents of the parent businesses.

The purchase of assyst provides ITSS with an industry leading tool that will be a key component to facilitate structured service and support processes and enable ITSS to move to a proactive ‘end-to-end’ model for IT service delivery.

ITSS also acts as the service integrator for the two organizations to deliver services sourced from various service providers under an ITIL V3 framework for ITSM.  ITSS delivers Service Desk support, develops and supports key business applications and is responsible for enterprise architecture and solution design.

ITSS required a solution to integrate all ITSM processes, which are currently delivered in separate systems. In order to realize the business benefits from improved service delivery, ITSS was looking for an integrated solution, whereby maximum benefit could be achieved from minimum tailoring and configuration of the tool and associated processes.

This latest deal in the Asia Pac region adds to Axios System’s broad global portfolio of Governmental organizations, which include the Scottish Parliament, Service Birmingham, Hull City Council, Defense Support Group and Government of Bermuda.

assyst by Axios Systems was selected from a shortlist, which included the other main vendors in the market, as the tool of choice for ITSS following a comprehensive review process. 

ITSS is looking forward to implementing Axios’ recently released Service Catalog software as there is potential for significant benefits and efficiencies to the business through the standardization of services. For end-users, the Service Catalog acts as a “one-stop-shop” providing a familiar ‘shopping cart’ service provision which will also have great benefits once implemented. Software License and Asset Management capabilities have also been recognized as a key enabler to improve governance and compliance in these areas.

 ITSS was particularly impressed with the depth and breadth of the assyst functionality delivered in one solution and complimented the Axios Systems team on the quality and effectiveness of their presentation and demonstration of the product.

The phase one implementation of assyst will begin with Incident Management, Change Management, Service Catalog and Configuration Management, with phase two covering Problem and Release Management, as well as Software License and Asset Management.

Andros Symeonides, Senior VP Business Development says “The implementation of assyst into WorkSafe Victoria and the TAC highlights that the low TCO of our assyst solution is being widely recognized in both private and government organizations.  There has been a significant rise in new customers recently in the Australian market, and we expect that the customer base will continue to increase rapidly.”