China Unicom, Saudi Telecom Company, T-Mobile and more feature in latest Case Study Handbook including examples of significant subscriber growth, automation improvements, and cost reduction
MORRISTOWN, NJ—December 9, 2010—TM Forum’s latest Case Study Handbook provides the most compelling and comprehensive view yet of how communications service providers are reaping substantial financial and operational benefits by using TM Forum’s Frameworx standard. The handbook features 13 unique case studies that showcase how these leading service providers from around the world are using the Forum’s business and IT architectural blueprint to underpin business success. Readers can find out how:
• TM Forum’s Frameworx enabled China Unicom to generate more than a billion dollars from new revenues and operational savings.
• In just 16 weeks, Saudi Telecom Company, the Middle East’s largest operator, was able to subsidize transformational work using operational benefits identified through Frameworx and TM Forum’s Business Benchmarking.
• Hungary’s Magyar Telekom has improved service activation times by 20 percent; increased automated activations by 30 percent; reduced time-to-market for services by 20 percent; reduced network systems integration time by 30 percent; and made manual network management processes 70 percent faster.
• Vodafone D2, Telefónica, T-Mobile and others sped up processes by as much as 98.1 percent, greatly reducing business risks and meeting regulatory requirements.
• Indonesia’s AXIS streamlined back office operations in less than six months, making it possible to add 2 million new subscribers in three months.
TM Forum’s Case Study Handbook 2010 demonstrates how and why TM Forum’s Frameworx and associated best practices are applicable to so many sectors and situations.
Other service providers and case studies featured in the latest version of the Case Study Handbook include:
• Qwest – TM Forum’s Frameworx helped achieve a 4% increase in revenue, a 5% cost reduction and a 25% improvement in new product deployment cycle times.
• Telekom Slovenije –Frameworx helped achieve a 90% automation of its service design process, a 30% reduction in order to bill time, a 13% reduction in truck-rolls and operational expenditure reduced by 10%
• Pakistan Telecommunication Company Limited (PTCL/Ufone) – Network consolidation using Frameworx resulted in 50% fewer network alarms, 30% fewer outages across multiple networks, a 40% reduction in time to fix cut fibre cables and a 5% drop in indirect costs.
• PT Inovação – Frameworx smoothed the way to reduce problems in provisioning, performance and problem management by implementing a single mediation system for its IT and telecom networks.
• South East Asian Operator - Savings of up to $1.1million a year on procurement equipment, an 80% improvement in data quality and efficiency, network management issues have eliminated manual tasks by 100%, all by using Frameworx.
• Microsoft Business Online Services –TM Forum’s Frameworx and Business Benchmarking metrics were a key element in helping transform Microsoft’s IT system to enable the launch of a new hosted services business model - reducing launch time by up to 12 months
• Leading Indian service provider – More than 900 processes were aligned to TM Forum’s Business Process Framework (eTOM) enabling the merging and consolidation of between 15 and 20% of processes across CRM and resource management and operation. It also enabled the company to get its wireless services to market 30% faster.
• European Operator – The move to a single consolidated BSS with an open architecture, small changes to the BSS that once took 3 weeks now take 3 days, those that took 3 months now take 3 weeks and those that took 3 years now take 3 months –by using Frameworx
