Plans to support ITIL v3 strategy

Chessington, 20 October 2010. Cornish pasty maker Ginsters has selected Sostenuto from Sunrise software to support its IT service management strategy and ITIL v3 direction. The company, which is owned by Samworth Brothers, is known for its Original Cornish Pasty, the UK's biggest selling product in the chilled savouries market.

Sostenuto will be used within the IT department initially, providing a platform to support two thousand internal customers, split across four businesses and eighteen locations within Samworth Brothers. The intention is to extend the use of the software to further applications in future, including change and release management activities carried out by the development team.

Ginsters purchased Sostenuto as a result of a thorough selection process involving a formal tender which led to a shortlist of three.

Head of IT Morgan Ball explains the team’s choice of Sostenuto: “Our selection process was centred on three main criteria: functionality, usability and flexibility. Sostenuto excelled at all three, thanks to its ITIL v3 credentials, intuitive user interface, and ability to be configured to suit the needs of other areas of the business. We are able to adapt the workflow within Sostenuto, providing us with flexible process management.”

Ball explains the decision to invest in a state of the art IT service management solution:

“As a business, we are increasingly reliant on IT. We are supporting more and more remote users and our manufacturing processes have become extremely technologically involved, which has meant an overall increase in call volumes. IT has to be able to operate based on the demands of the business these days. This is why we are heading towards ITIL v3, and why we have invested in the technology to support this move.”