Newcastle upon Tyne, England - February 2014 - Business Consulting and Information Technology experts Forfusion are proud to announce another year of growth, job creation, and recent accolades such as Cisco Preferred Supplier and Microsoft Gold Partner. Specialists in designing, deploying and supporting secure communication solutions, Forfusion has grown from strength to strength and made a real impact, particularly in the North East.
The diverse team is all too familiar with delivering country-wide technical solutions, but they have also raised the bar by taking advantage of Social Media and associated Sales and Marketing initiatives. CEO Steven Forrest is confident that decisions made in the past twelve months will play a major part in Forfusion’s continued and sustainable growth.
Left to right: Ian Musgrave, David Griffin, Steven Forrest
Left to right: Ian Musgrave, David Griffin, Steven Forrest
“Last year can only be described as a blur,” says Forrest, who along with co-founders David Griffin (COO) and Ian Musgrave (CTO) is responsible for business related strategies and initiatives. “Towards the end of the summer we embarked on a new Sales and Marketing strategy, which meant refreshing our Website and getting to grips with Social Media; the results have been nothing short of fantastic.”
Forfusion’s HQ is in the heart of North Tyneside with a satellite office and data centres in London. They are currently looking for more office space in central London to increase footprint and better service businesses in the capital.
“Last year we focused on restructuring the business and bolstering our team to stimulate growth in line with demand,” remarks David Griffin. “We now have a business divided into Practices, making way for both junior and senior personnel, across multiple technology verticals. This, combined with our recent ISO 9001 accreditation and introduction of Enterprise grade back-office tools, means this year will most probably be busier than last, which I didn’t think possible.”
The Forfusion Directors are aiming high again this year, on the back of displacing two multi-million pound incumbent suppliers. One of the major changes to Forfusion’s portfolio being FusionCare, the complete Managed Service offering that has grown from strength to strength within a period of 18 months, a service delivered in collaboration with Cisco, providing customers with a fully customisable, belt and braces approach to support.
“Having the ability to displace much larger, better established Systems Integrators speaks volumes of our capacity to deliver, especially considering how long the FusionCare service has been running. 2014 sees an even more streamlined, flexible service and one we intend to develop further in the coming months. We narrowly missed out on the prestigious Cisco Services Innovation Award, which we hope to amend this year,” says Ian Musgrave.
In support of governmental directives, Forfusion continues to provide services directly into Public Sector organisations with assistance from the newly appointed Government Secure Services (GSS) practice lead. “Our new lead has got the perfect mix of technical and commercial skills,” says Musgrave. “His area of focus will be Public Sector business development and he will be solely responsible for the Profit and Loss (P&L) of our practice.”
Forrest concludes by saying, “having increased our operating profit by more than 200% and our workforce by 150% is an indication we are heading in the right direction, but it’s no time to rest on our laurels. More focus will be given to growth, but not to the detriment of customer service – our key objective is to keep our 100% customer retention record intact and it’s a challenge we’re all prepared for.”
