Shortlisted finalists and other guests gathered at The Marriott Forest of Arden Hotel, Warwickshire, on Friday 11 November to hear eg solutions plc – the back office optimisation software company – announce the winners of the eg operational excellence® awards 2011.

The awards, now in their 9th year, offer an international benchmark of excellence within the industry.  They showcase Companies and Teams who are transforming the experience of customers and employees and demonstrate how real-time work management, forecasting & strategic planning and operational excellence can make a difference.

eg’s CEO, Elizabeth Gooch, said “our awards recognise outstanding contributions made by individuals towards best practice use of the eg principles of operational management® and the eg software suite.  Set against a backdrop of economic gloom our award entrants have once again shown what can be achieved, year after year”.

The awards evening was attended by guests from many of eg’s clients including: The Co-operative Banking Group, Capita, Legal & General, Geoban (Subsidiary of Santander), The West Brom, Citi, Nationwide Building Society, DNB Livsforsikring from Norway and Silica from South Africa.

When announcing this year’s winners, Tim Becker – the evening’s compere and Client Engagement Manager at eg – said: “The eg operational excellence® awards celebrate real achievements and reward the hard work and success of Team Leaders, Managers and their teams.  The standard of the nominations this year was extremely high and all the winners should feel extremely proud of their achievements and their progress in the journey to operational excellence.”

The 2011 Winners

Best Newcomer Team Manager (UK) – Kat Nolan, Legal & General Retail Savings

Best Newcomer Team Manager (International) – Nomsa Mthimunye, Metropolitan Health

Best Business Support – Paul Bunce, Nationwide Building Society

Most Improved Team Manager – Jackie Pearson, Capita Life & Pensions

Best Practice Team Manager (UK) – George Hutchinson, Legal & General Retail Savings

Best Practice Team Manager (International) – Seviours Nkomo, Silica

Best Practice Manager (UK) – Adrian Downey, Legal & General Retail Savings

Best Practice Manager (International) – Tracey Basson, Silica

Company & Team Awards

Best use of Software to achieve Strategic Objectives – Banking Operations Team, Nationwide Building Society

Operational Excellence Best Practice – Retail Savings Operations Project, Legal & General Retail Savings

Forecasting & Strategic Planning – DKS/Oppgjør/Konsern/Uføre, DNB Livsforsikring