Stand 229, Cloud Expo Europe 2012, 25 – 26 January, London Olympia

Customer centric organisations can now reap the benefits of a fully managed and securely hosted contact optimised contact centre, with Katalyst COREcentre in the Cloud from Datapoint, which launches at Cloud Expo Europe 2012 today. Deployed in conjunction with Datapoint’s critical infrastructure delivery partner, Telehouse, Katalyst COREcentre is a fully configurable contact centre, supplied on a secure Infrastructure-as-a-Service (IaaS) basis.

Katalyst COREcentre delivers all the capabilities of a world-class contact centre, without the CAPEX cost, risk and effort of operating it directly, enabling managers to focus resources upon customers. Available for an affordable monthly cost, Katalyst COREcentre is suited to contact centres with up to 500 seats. Organisations will benefit from reduced operational expenditure support costs and an overall lower total cost of ownership than on-premise infrastructure. Katalyst COREcentre is deployed to users as a private cloud solution, over a secure, resilient wide area network from the Telehouse London data centre.

“Businesses are focusing on the customer service function now more than ever as it becomes critical to deliver a high level of satisfaction and retain profitable customers, and prove itself as a strategic asset to business, comments Gordon Young, General Manager of Katalyst at Datapoint. “Shifting customer service operations to the cloud with Katalyst COREcentre enables contact centres to deliver optimal performance, cost effectively, while coping with the complex inter-dependencies of multiple systems and applications, multiple data silos and broken business processes.”

At the heart of Katalyst COREcentre is Datapoint’s flagship performance management tool, Katalyst, which encompasses the whole contact centre operation, giving managers a complete and detailed overview of every agent, team, campaign, system and application. Katalyst supports business change and enables the contact centre to adapt to different pressures, new campaigns and business goals, while optimising customer contact and maximising capacity.

The contact centre infrastructure underpinning Katalyst COREcentre has been specially created by Datapoint to provide best-in-class functionality by combining the best contact centre technologies from leading providers, including computer-telephony integration, dialler for outbound calls, customer relationship management functionality and an intuitive agent interface.

Katalyst COREcentre is supported by Datapoint’s managed services, which combines over 40 years experience in systems integration with unparalleled contact centre and telecommunications industry knowledge. Through the private wide area network hosted by Telehouse, users will benefit from back-up and business continuity with 100 per cent system availability.

Katalyst COREcentre is available from Datapoint now.