Confirmit Horizons honoured for exceptional innovation; solution delivers insight and efficiencies for Market Research and Voice of the Customer initiatives

London, UK and Oslo, Norway and New York, US: February 12, 2013: Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research, today announced that TMC, a global, integrated media company, has named Confirmit Horizons as a CUSTOMER 2012 Product of the Year Award winner.

Confirmit Horizons provides businesses with a leading edge solution to engage customers, employees and research respondents in feedback programmes across multiple channels.

A wide ranging set of features includes mobile and web survey layouts, and sophisticated customisation and branding options that ensure businesses can run successful multichannel feedback programmes. These features are designed to improve the end-to-end experience for those completing feedback surveys, ultimately boosting participation in Voice of the Customer (VoC) programmes.

The most recent additions to the solution include updates that allow users to run VoC, research and survey programmes through more efficient creation, automation and management of complex workflows and processes. Additional benefits include:

- More engaging insights that drive action due to an enriched experience for report viewers.
- A single view of the customer, faster and more easily, through enhancements to integration of unstructured text analytics with survey and data sources.
- A range of new panel management capabilities, allowing the set up and management of customer, employee and market research panels to be done quickly and productively, however large or small the project is.

“We’re delighted that Confirmit Horizons has won Product of the Year award from CUSTOMER Magazine yet again,” commented Peter Whalen, EVP, Confirmit. “We’re continually working to develop our product suite to meet the needs of customers. We’re very proud that both of our platforms, Confirmit Horizons and Confirmit CustomerSat, continue to lead the market”.

“Confirmit was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Confirmit Horizons has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC.

The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.