Ventana Research Ranks Confirmit as “Hot” Member of the Feedback Management Industry

New York, NY and Oslo, Norway: May 26, 2011: Confirmit, the leading global software provider for Customer Feedback, Employee Feedback and Market Research, today announced business highlights for Q1 2011. On the heels of a record 2010 revenue announcement, Confirmit continues on an accelerated growth path with 21% organic growth in Q1 and the successful launch of Horizons Version 16 – an industry-leading platform for collecting, analysing, and acting upon the increasing pace of customer feedback.


Confirmit LogoDuring the quarter, Ventana Research named Confirmit as a hot feedback management company in its annual Ventana Research Value Index, Customer Experience Management 2011. The premier benchmark research and advisory services firm evaluated feedback management tools across seven key categories, including usability, functionality, and return-on-investment. The value index recognises companies most closely attuned to end-customer demand for customer experience technologies that will spur organisational performance and competitiveness.

In addition to 21% organic growth in Q1, Confirmit highlights include:

•22% growth of the Market Research business and nearly 20% increase in the Feedback Management business

•An unprecedented volume of completed surveys (an average of five per second), and an average of 1,000,000 pages displayed per hour

•Increased revenue from existing client base, including a significant number of both multi-year and six-figure contracts

•Successful launch of Horizons Version 16 with advanced reporting features that make insight more transparent across the organisation

•Sustained performance against Confirmit’s unrivaled 99.7% on-demand uptime guarantee

•Further investment in the industry’s largest R&D team

“Our customers seek a centralised mechanism to seamlessly gather actionable employee and customer feedback that can be quickly deployed across the company,” said Henning Hansen, President and CEO, Confirmit. “As we extend our core platform to keep pace with growing demand for mobile and text analytic capabilities, we continue to see an increase in customer demand across all vertical markets as more businesses integrate Confirmit technology into their business processes as a key driver of business success.”

Confirmit’s customer acquisition maintained an upward trajectory this quarter. Client acquisition extends across numerous markets, including financial services, high technology, retail and market research. The company client roster includes Amica, Bank of America, Barnes Research, Best Buy, Cisco WebEx, Farmers Insurance, Fidelity, Helse Sør Øst, Hoffman La-Roche, HSBC, iPanel, NASDAQ OMX, Nielsen, Opinions, Symantec, University of Massachusetts Medical School, Shopzilla, WorldOne and Yahoo.