…New Confirmit Horizons platform drives sixth consecutive year of profitability…

New York, NY and Oslo, Norway: February 23 2010: Confirmit, the leading global software vendor for Customer Feedback, Employee Feedback and Market Research announces record-breaking new business in 2009. Over the past year, Confirmit achieved more revenue from new customers than any previous year in the company’s history, and experienced its highest quarterly revenue during the fourth quarter.
 
“2009 was an outstanding year for Confirmit, from both product development and financial perspectives,” said Henning Hansen, President and CEO, Confirmit.  “Our industry-leading product release gave several new clients the confidence to sign seven-figure USD contracts with Confirmit, enabling the company to achieve double-digit EBIT margins for the year despite the challenging financial environment.”

Launched in January 2009, the Confirmit Horizons platform fueled Confirmit’s unprecedented 2009 growth. The huge success of this first fully on-demand, multi-channel platform for feedback and Market Research applications yielded record numbers of completed surveys on the platform, with a 30 percent increase on the SaaS platform.

Confirmit continued to build its product portfolio with two additional releases in 2009:
•   Contact Centre Solution: Confirmit’s first packaged solution, named 2009 Product of the Year by Customer Interaction Solutions®  magazine, allows contact centres to systematically monitor the Voice of the Customer through Web and IVR, and use that insight to improve customer experiences and boost retention.
•   Confirmit Flex: Currently in beta, Confirmit Flex is an innovative framework that enables Confirmit, its customers, and its partners to quickly create new applications for the platform. Some examples include a unique application that creates surveys for iPhones, and one that uses geolocation to reduce respondent fraud.

“I’m extremely proud of Confirmit’s achievements in 2009,” continued Hansen. “The combination of our innovative new products and core Confirmit platform allowed us to sustain our lead in both the Market Research and Enterprise markets. We look forward to further building upon this success in 2010.”