Confirmit Announces 2014 Best Use of Feedback Solutions ACE Awards Winners

Organisations recognized for outstanding use of feedback to drive positive business results

London, UK, New York, NY and Oslo, Norway: 14 May 2014 — Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, today announced the winners of the 2014 Confirmit ACE (Achievement in Customer Excellence) Awards for Best Use of Feedback Solutions.

The Best Use of Feedback Solutions Awards are presented in addition to the annual Confirmit ACE Awards. They recognise the organisations that best use feedback solutions to drive positive business change, enhance processes and increase Return on Investment.

The following companies are the winners of the 2014 Confirmit ACE Awards for Best Use of Feedback Solutions:

- Siemens Industry, Inc.
Winner, Best Use of Feedback Solutions for Voice of the Customer, acknowledging the organisation that best uses its feedback solution to capture, analyse and respond to customer feedback to improve the customer experience.
- AIG Asia Pacific
Winner, Best Use of Feedback Solutions for Voice of the Employee, acknowledging the organisation that best uses its feedback solution to capture, analyse and respond to employee feedback to improve the employee experience.
- SimplexGrinnell
Winner, Best Use of Innovation in Customer or Employee Engagement, acknowledging the organisation that has shown the greatest innovation in the application of its feedback solution to strengthen customer or employee engagement.
- RONIN Corporation
Best Use of Insight through a Market Research Agency, acknowledging the organization that has made the best use of insight gathered from Market Research to improve processes or drive business change.
- Best Buy Co., Inc.
Winner, Best Use of Feedback Solutions to Drive Overall Business Impact, acknowledging the organisation that best uses its feedback solution to listen, analyse and act upon feedback to achieve business results, improve business processes, or institute change.
- 21st Century Insurance and Infor
Joint winners, Best Use of Feedback Solutions in the Contact Centre, acknowledging the organisations that best use their feedback solutions to listen, analyse and act upon feedback to improve contact centre operations and results.

“The winners of the 2014 Best Use of Feedback Solutions ACE Awards have all demonstrated that they are using feedback in a wide variety of ways to enhance business processes and improve the customer or employee experience,” said Henning Hansen, President and CEO of Confirmit. “We’re delighted to work with such innovative organisations, all of whom have shown their commitment to using feedback solutions as an important tool in driving positive business results.”

There were so many strong contenders for this year’s Confirmit ACE Awards for Best Use of Feedback that Confirmit also announced Honourable Mentions in each of these categories:

ANSYS, Inc. and The Hanover Insurance Group
Best Use of Feedback Solutions for Voice of the Customer

BNSF Railway and Philadelphia Insurance Companies
Best Use of Feedback in the Contact Centre

ITV
Best Use of Innovation in Customer or Employee Engagement

Survey Sampling International with partner Epiphany RBC
Best Use of Insight through a Market Research Agency

EarthLink
Best Use of Feedback Solutions to Drive Overall Business Impact

All Best Use of Feedback companies are also winners of 2014 Confirmit ACE Awards; the 2014 Confirmit ACE Award winners were announced on May 8, 2014.