Achievement in Customer Excellence Awards recognise companies with outstanding feedback programmes and commitment to increased customer, employee and partner satisfaction

London, UK and Oslo, Norway and New York, US: April 10, 2013 — Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research, announced the winners of the 2013 Confirmit ACE (Achievement in Customer Excellence) Awards. Established in 2005 to acknowledge outstanding achievement in customer satisfaction, employee satisfaction, and partner satisfaction, the ACE Awards recognise Confirmit clients demonstrating excellence in the application of feedback processes to deliver improved business results.

“Earning a Confirmit ACE Award validates an organisation’s success and effectiveness using feedback to drive customer experience improvements that build satisfaction,” said Henning Hansen, President and CEO of Confirmit. “We are proud to recognise this year’s winners, continuing the eight-year tradition of achievement showcased by the ACE Awards programme.  These customer focused companies demonstrate the outstanding use of feedback to increase satisfaction, improve operational efficiencies, and enhance revenue growth, and we are pleased to be their trusted partner.”

45 organisations earned 2013 Confirmit ACE Awards. The 2013 winners are:

21st Century Insurance; Actuate; ADP/Cobalt; ADT Security Services; Akamai Technologies; American General Life Companies; ANSYS, Inc.; BD Diagnostics; Best Buy; Canon USA, Inc.; CareFusion; Cbeyond; CenterBeam, Inc.; Cessna Aircraft Company; Citicorp Customer Services, SL; Computacenter; CyberSource; Dell; Deltek; Equinix, Inc.; Farmers Insurance; First Transit; The Hanover Insurance Group; If P&C Insurance AS; Infor; Intuit Financial Services; Keynote Systems; McKesson; McKesson Ireland; Newmarket International, Inc.; Office Depot; Palo Alto Networks; Philadelphia Insurance Companies; Pitney Bowes; Red Wing Shoe Company, Inc.; Roche Diagnostics Corporation; Siemens Industry, Inc.; SimplexGrinnell, a Tyco International company; Sysmex America, Inc.; The Toro Company; Travel Guard; Tyco Integrated Security; Vivint; Waters Corporation and Wind River.

Several of this year’s winning companies have been recognised with an ACE Award multiple times since the programme’s inception in 2005. Multi-year winners include:

Eight-time winners: CyberSource; Intuit Financial Services

Seven-time winners: 21st Century Insurance; ADP/Cobalt; Newmarket International, Inc.

Six-time winners: Actuate; American General Life Companies; Deltek; Waters Corporation

Five-time winners: CareFusion; Cessna Aircraft Company; Infor; SimplexGrinnell; Wind River

Four-time winners: ADT Security Services; Canon USA, Inc.; Computacenter; Dell; Siemens Industry, Inc.; Travel Guard

Three-time winners: Equinix, Inc.; McKesson; Pitney Bowes; Roche Diagnostics Corporation

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