Customer Experience Program receives 2010 Vision Award for Business Impact by BeyeNETWORK

New York, NY and Oslo, Norway: November 9th, 2010: Confirmit, the largest global software vendor for Customer Feedback, Employee Feedback and Market Research has announced that it has been named a 2010 Vision Award for Business Impact winner by BeyeNETWORK.

The award, in the Operational BI category, recognizes Farmers’ use of the Confirmit platform to provide exceptional customer service and gain a strategic advantage in a highly competitive industry.

Gary Schwartz, SVP Marketing at Confirmit comments: “It’s great to see Confirmit being recognized as a key contributor in the Business Intelligence sector. The industry-leading program that Farmers has created is a fantastic example of what companies can achieve by implementing the platform and building a culture of continuous improvement.”

Laurie Freres, Senior Consumer Insights Manager at Farmers Insurance adds: “I’m delighted that our Voice of the Customer program has been recognized in this way. The program’s impact on our organization has been extraordinary, with no area of the company unaffected. We’re meeting the needs of our agents more effectively and more quickly than ever before, and this award will ensure we maintain our drive for continuous improvement.”

Panel judge William McKnight of McKnight Consulting comments: “This implementation hit an impressive number of business areas – agent satisfaction, customer satisfaction and turnaround time. I was impressed by the operational aspects of tying feedback requests to a specific call center interaction.”

For full details of the award, visit http://www.b-eye-network.com/awards/vision2010/