NextiraOne Austria achieves again Customer Satisfaction Excellence in the Cisco Partner Program

Vienna, 29 February, 2012 – NextiraOne, Europe’s leading expert in communications services, recognises that customer satisfaction is more than just a catchword, and must pervade every day-to-day activity. This has been confirmed by the achievement once again of the Cisco Customer Satisfaction Excellence (CSAT) award for NextiraOne Austria.

Prerequisite for achieving a high level of customer satisfaction is the comprehensive know-how shown by NextiraOne’s communications experts and the excellent partnership between NextiraOne and Cisco. This cooperation was further strengthened recently when NextiraOne was reaffirmed as the only Master Partner for Unified Communications (UC) in Austria and in achieving again its Gold Partner Status. These certifications are based on the dedication and wide-ranging expertise of NextiraOne in the implementation of customer projects.

“The attainment of CSAT Excellence gives NextiraOne Austria further proof that both partners and customers value the company’s comprehensive expertise and experience. NextiraOne can be justifiably proud of this achievement,” said Dr. Achim Kaspar, General Manager Cisco Austria. The high level of customer satisfaction also confirms that businesses rank NextiraOne as an excellent Cisco-Partner in the region and are fully satisfied with the service they receive from the company. CSAT Excellence is awarded on the basis of an independent online customer survey of NextiraOne customers with Cisco solutions.

Margarete Schramböck, CEO NextiraOne Austria, said: “CSAT Excellence is based on direct feedback from our customers. It demonstrates not only that we understand their needs but also that we are able to fulfil those requirements to their full satisfaction through our high levels of competency. The positive response of our customers highlights to our experts the recognition they deserve for their daily commitment in the planning and implementation of Cisco solutions. In addition the CSAT Excellence accreditation, together with our Master Unified Communications and Cisco Gold Partner Status, are a great indication of our capability for businesses who are looking for a competent partner for their own projects.”

NextiraOne Group has attained Cisco Customer Satisfaction Excellence awards in a total of eight European countries.