Case Study: Daiwa Capital Markets Europe Ltd. Praises ASC for Its Recording Capabilities

One Flexible Call Recording Solution for All of Europe and the Middle East

Hoesbach/Germany, March 26, 2010 – Daiwa Capital Markets Europe Ltd., an award-winning investment bank headquartered in London, England, implemented ASC’s Cisco VoIP call recording solution for its branches throughout Europe and the Middle East. Company executives praised the new system for its ability to provide one unified solution for all locations, central storage of all recorded calls in London, and the hybrid nature of the system. This flexibility and resilience proved critical when the company decided to upgrade its Geneva location to record outgoing calls to mobile phones.

The Client: Daiwa Capital Markets Europe Ltd.
Daiwa Capital Markets Europe Limited is the wholly owned subsidiary of Daiwa Securities Capital Markets Co Ltd, an investment bank headquartered and regulated in Japan. It is the investment banking arm of Daiwa Securities Group Inc, one of the largest brokerage and banking groups in Japan.

Daiwa Capital Markets Europe Ltd. (daiwacm.com) traces its origins back to 1964 when Daiwa Securities opened its first representative office in London. It now operates branches in Paris, Frankfurt, Geneva, Milan, Bahrain and Dubai and a representative office in Moscow, operating across four divisions - Equity, Fixed Income, Derivatives and Debt & Equity Capital Markets.

The Challenge: One Flexible Call Recording Solution for All of Europe and the Middle East 
Daiwa Capital Markets Europe Ltd. needed a call recording solution resilient enough to meet a wide variety of compliance regulations and support capabilities throughout Europe and the Middle East. It had to be compatible with a Cisco Unified Communications Manager environment in use at all locations and yet be flexible enough to allow for improvements in call recording capabilities.
 
One recording system was desired for an enterprise-wide solution. It would replace three separate recording systems currently in use, each from a different vendor. In addition, Daiwa Capital Markets Europe Ltd. requested centralized storage of all recorded calls at its London headquarters. 

The Solution: EVOip for Cisco
ASC provided an EVOip for Cisco recording system with storage of all calls in London using its Interaction Server solution. The hybrid system provided scaleable, resilient and flexible operations at a competitive price. A single recording solution with one server was installed across all European and Middle East branches, and only one support contract was needed from ASC.

EVOip for Cisco records all customer interactions in Cisco environments. It was certified through the Cisco Technology Developer Program and is compatible with any version of the Cisco Unified Communications Manager (UCM). It records encrypted calls, and up to 230 channels can be recorded simultaneously through a single server. 

EVOip is entirely software-based and is available for both Linux and Windows operating systems. An optional application runs on the phone’s display and functions such as keep/delete, last call repeat and call tagging may be initiated at the touch of a button. The solution works for bulk, rules-based or on-demand recording of internal or external communications, and provides recording at a central location for companies with multiple branches.

Download the brochure at:
http://www.asctelecom.com/brochures/en/CS_DaiwaCapitalMatrketsEurope_english.pdf