- Transforms contact centre to allow excellent customer experience

- Ensures easy expansion, future upgrade path for growing airline

- Full linkage of all remote sites allows better system management

Guildford, UK – 11th June, 2013 – Avaya, a global provider of business collaboration and communications solutions, today announced that British Midlands International (BMI) regional airlines has implemented Avaya IP Office to ensure that its communications are as strong as its reputation as one of the premier regional carriers. BMI chose Avaya to provide the best customer and employee communications experience possible.

Implemented by NT Voice and Data onsite at BMI’s East Midlands Airport HQ, Avaya IP Office 500 has now effectively networked BMI’s communications across two locations as well as its remote staff of 150 users. The company will be using the special enhancements offered by Avaya IP Office to manage and maintain its customer services.

Quotes
"It is critical for BMI to have a communications system that is essentially future-proofed, and it was clear to us that Avaya IP Office offered the best of all worlds, with top-notch communications, easily networked systems, and most importantly, true disaster recovery options. In addition, with Avaya, we now have the opportunity to best serve our customers and link in remote employees successfully."
SHEHZAD MAHROOF, HEAD OF IT, BMI

"NT Voice and Data worked closely with BMI to ensure a solid deployment with no downtime. It was clear that the group was focused on customer and employee satisfaction, and the Avaya IP Office system was the best choice to fulfil that need."
MARK BEARDSLEY, NT VOICE & DATA, AN AVAYA BUSINESS PARTNER

“BMI is an excellent example of an organisation that understands that communications are central to achieving its goals as a company. Avaya IP Office offers a system that can grow as the business grows and adapt readily to the needs of the company as well as the desires of its customers to ensure a smooth and efficient interaction."
SIMON CULMER, MD, AVAYA UK AND IRELAND