ASC to show call centre professionals how to use INSPIRATIONpro Quality Management tools to improve customer experience and reduce service costs at Stand H10

Hoesbach, September 5, 2011 – ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it will be demonstrating its award-winning quality management suite, INSPIRATIONpro, at Call Centre Expo 2011 for the fifth year in a row. The event will take place at the National Hall, Kensington, Olympia, London on October 11-12, 2011, and ASC will be exhibiting at Stand H10.

The Expo will feature 200 leading contact centre suppliers, high-profile keynote addresses and four dedicated solutions theatres. ASC will demonstrate INSPIRATIONpro’s ability to improve customer experiences, reduce costs, cut waste and increase sales for a wide variety of contact centres including those devoted to customer support, sales, help desks and collections.

Paddy Coleman, ASC’s Managing Director, said, “By helping contact centres continuously improve their outcomes, INSPIRATIONpro transforms raw data into a measurable return on investment. In today’s connected economies, the ability to meet and exceed customer expectations gets spread around rapidly and can improve cost performance almost overnight.”

ASC recently won Europe’s largest contact centre project for Deutsche Telekom, providing quality management for more than 10,000 agents at 33 locations. In addition to quality management tools, it is a global developer and supplier of voice and screen recording, desktop activity tracking, voice analytics and customer experience measurement.