ASC to Demonstrate New Recording and WFO Suite at Gitex Technology Week in Dubai
neo Increases the Value of Customer Interactions for Entire Enterprise; Fosters Compliance with Global Regulations for Financial Institutions
Hoesbach/Germany, October 14, 2013 – ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced it will demonstrate its neo Recording and WFO (Workforce Optimization) Suite at Gitex Technology Week at the Dubai World Trade Center, United Arab Emirates, on October 20-24, 2013, at Zabeel Hall, booth Z-H16.
Gitex is widely considered the top show for the ICT (information communications technology) industry in the Middle East, North Africa and South Asia for governments and thousands of decision-makers and distributors. ASC’s solutions include communications recording, quality and performance management, speech and desktop analytics, eLearning, customer feedback and workforce management. The solutions are primarily marketed to contact centers, financial institutions and public-safety organizations.
Marco Mueller, COO of ASC, said, “The recording of customer interactions serves as the foundation for subsequent analysis in a way that’s never been possible before. Our neo Recording and WFO Suite helps our business partners realize the most sophisticated and profitable projects on a global basis.”
Speech analytics technology plays a major role, allowing fast and accurate data mining of both voice and text communications by phone, email or messaging. As a result, neo enables the conversion of unstructured information into valuable business data for real-time decision-making for the entire enterprise.
Speech analytics also makes the ASC recording solution a powerful compliance tool and is particularly effective in helping companies verify transactions and meet regulations promulgated by Dodd Frank or MiFIDII.
Other WFO components such as e-Learning provide customized instruction to agents; workforce management improves staff allocation; and a customer feedback module complements supervisor evaluations.
