Multi-tenanted Cloud-based offering for highest flexibility
Analytics of Big Data for Enterprise-Wide and Targeted Decisions
Hall 2, Booth A15; LiveCallCenter, TeleTalk Demoforum and Guided Tours
Hoesbach/Germany, February 11, 2014 – ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced it will demonstrate its neo Workforce Optimization (WFO) suite at CCW in Berlin, Germany, on February 18-20, 2014, Hall 2, Booth #A15.

CCW, Europe’s leading trade fair for customer service, communications and call centers, will host 250 national and international exhibitors in five halls for more than 7,500 specialists and industry colleagues. ASC will demonstrate real-time solutions for storage, analytics and evaluation of Big Data, all available via the Cloud to meet short-term, customized needs with the most up-to-date technology.

Marco Mueller, COO of ASC, said, “Our WFO solution shows how valuable information and decisive competitive advantages can be attained by structuring, managing and analyzing the flood of data in enterprise communications. Moreover, the flexibility of our solution allows for Cloud, on-premise or hybrid deployment so these services can be obtained on demand without up-front investment.”

ASC’s WFO solution, available in a multi-tenanted Cloud-based offering, provides cost savings, low entry barriers, fast and easy deployment and a permanent technology refresh. A flexible tenant management lets the user easily add new departments, and a strict separation of department data fulfills internal security standards. Highly secure separation of customer-specific data is the basis for a true Cloud solution because it lets service providers create new markets for hosted/Cloud-based WFO solutions.

In addition to its booth, ASC will participate in the LiveCallCenter in Hall 5 to demonstrate the future working environment in action for a communications business; ASC will focus on quality monitoring capabilities.

The company will also participate in the TeleTalk Demoforum in Hall 2.1 where leading providers will address current issues. ASC will discuss quality and workforce management.

Finally, ASC will offer guided tours of the CCW event for visitors interested in learning more about quality management.