Company Praised for High Quality and Engineering Skills

Hoesbach/Germany, March 21, 2013 – ASC, a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it has moved up to third in global contact center interaction recording according to a report by the Pelorus Group, an independent marketing and research consulting company founded more than 20 years ago.

The Group promoted its 186-page report, “2013 World Contact Center Interaction Recording Systems Market,” by mentioning ASC in its email cover note as the world’s third largest vendor of interaction recording systems. The Pelorus Group also praised ASC’s achievement of top quality and engineering in its product portfolio.

Marco Mueller, COO of ASC, said, “We are honored to be ranked so highly by the Pelorus Group, an organization well respected as an independent analyst for decades. We are also pleased they have observed our continuing growth while maintaining the high quality and engineering in our product portfolio. It underpins our confidence in the emphasis we have placed on research and development, and the superior product portfolio we have produced as a result.”

Mr. Mueller continued by noting that ASC reinvests in excess of 20 percent of its revenues in R&D and mentioned some recent company milestones described in the Pelorus Group report.

These include ASC’s winning of the Deutsche Telekom contract to use INSPIRATIONpro quality monitoring software for more than 10,000 agents at 33 locations, and a partnership agreement with Teleopti, a global leader in workforce management (WFM) software for call centers. The alliance with Teleopti will improve ASC's workforce optimization suite as well as introducing the company to more global locations. Moreover, strong growth in North America and Japan fosters ASC´s diversified revenue portfolio.

Founded in 1987, the Pelorus Group provides independent market research and consultancy in the financial services and telecommunications industries. The company produces authoritative analysis and research reports, provides custom business planning services and offers timely industry conferences.