Hoesbach, October 13, 2011 – ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it has become a gold sponsor of the European Confederation of Contact Center Organizations (ECCCO), a non-profit organization committed to campaigns and other activities to promote the contact center industry.

ECCCO facilitates meetings of contact center professionals to exchange views and strengthen each other’s understanding, both to raise standards and design effective training programs. The new agreement entitles ASC to introductions to the boards of ECCCO’s national member organizations, product articles in its newsletter and an exclusive partnership within ASC’s specialty.

Vincent Vanden Bossche, President of ECCCO, said, “As our industry undergoes profound changes, with new forms of work organization and transformative technological development, we must play a decisive role to ensure our profession’s importance is fully recognized, and its promise delivered. Founded nearly 50 years ago, ASC has masterfully adapted to our industry, and we anticipate many benefits from their support.”

Guenther Mueller, Chairman & CEO of ASC, said, “ECCCO plays a critical role as a voice for contact center interests and a coordinating body throughout the Continent. We look forward to sharing our knowledge with their members and contributing our area of expertise to the manifold aspects of contact center operations.”

Currently, ECCCO is drafting and promoting standardization norms for the industry, creating certification procedures for agent skills, carrying out market research and compiling a map of all European contact centers.