MDS Intelligent BSS solution supports multi-country growth of VoIP services across ACN's customer base

25th May 2011, TM Forum Dublin, UK: Enterprise customer experience management solutions provider MDS has today announced that it has been selected by ACN, the world's largest direct selling telecommunications company, to support its innovative VoIP services across 16 countries in Europe.

MDS Customer Management Platform will support ACN's VoIP services throughout the European Market. MDS already provides the BSS customer management platform for ACN's fixed and VoIP customer base across the UK, Spain, Netherlands, France and Portugal. The latest expansion from ACN sees the company looking to capitalise on a burgeoning VoIP demand from consumers in Europe by being able to roll-out services in new territories that are designed with end-users in mind.

Micheal Tribolet, CEO of ACN Europe commented, "At ACN our approach is to deliver high quality services with more value for our customers as well as unrivalled customer care. To be able to do this it is imperative that we have the flexibility to integrate essential customer management processes for new services quickly and efficiently. MDS' heritage is in managing customer growth and with their expertise we are ensuring that we have the right business support systems in place to support our geographic expansion plans while providing advantages that we can use to differentiate services in diverse markets."

Drew Rockwell, CEO of MDS added, "At MDS we are passionate about supporting service providers such as ACN to grow their subscriber and revenue base in partnership. Our Intelligent BSS solutions along with our e-enabled customer experience solutions help provide the platform to do just that. We are thrilled to be working with such an innovator as ACN, who is leading the way in providing services that offer its subscribers exceptional service as well as great value."

The MDS Intelligent BSS solution is a managed services platform that not only manages the billing, CRM and order provisioning of services, but also provides e-enablement for the provision of e-care and e-billing services, which are critical to enhancing the customer experience which today's consumers and businesses demand. As well as Intelligent BSS and e-billing and e-care solutions, MDS also provides business process analytics solutions enabled by its powerful analytics products.