...All Front Facing Staff

AmicusHorizon, a Registered Social Landlord with over 28,000 homes, across London and the South of England, has signed an enterprise license agreement for mobile workforce software from 1st Touch (www.1sttouch.com). The license enables AmicusHorizon to access the full range of 1st Touch software modules, as they mobilise all 350 front facing staff including: asset management inspectors, surveyors, housing officers, and other front-line tenancy service providers.

1st Touch applications can bring significant efficiencies and productivity increases to any application where mobile operatives provide services. 1st Touch has already won widespread acclaim across the social housing and local authority markets where the software manages supports and controls all aspects of mobile workforce activity. The resilient but flexible system enables programming-free, user-customisable solutions to be created through an easy to use graphical interface and is specifically designed to simplify handheld form design and data capture. Any type of electronic form can be generated without the need for Business Process Mapping. 1st Touch software is available on a wide variety of platforms including: Windows Mobile, Apple and Android.
AimicusHorizon Uses 1st Touch
AimicusHorizon Uses 1st Touch

1st Touch was chosen by AmicusHorizon, after their positive experience using the software to carry out health and safety checks and block inspections. In addition, 1st Touch is able to offer a wide range of modules with proven efficiency and productivity benefits across multiple platforms. 1st Touch meets another key requirement; it can integrate AmicusHorizon’s core business systems to improve service delivery and efficiency.

According to Jeanette Alfano, Director of Technology for AmicusHorizon; “We already had a positive working experience of using 1st Touch. This gave us the confidence to deploy the system across the enterprise to our front facing staff. The 1st Touch suite is very comprehensive with a wide range of tested modules, many of which will prove extremely useful to us. By choosing an enterprise license we can access and deploy these as required and we have the flexibility of the multi-platform option. We are confident this that will deliver significant benefits in line with our organisational objectives. We have already identified other application areas where 1st Touch software can help us.”

For his part Robert Dent CEO of 1st Touch, welcomed Jeanette Alfano’s comments adding, “Originally, mobile workforce technology in the social housing sector could most commonly be found supporting individual areas such as responsive repairs or inspections. However, we always felt that it could spread to other areas of the enterprise once the benefits that it can deliver became clear.

“With a sector wide reputation for professionalism, AmicusHorizon has recognised the enterprise-wide potential of our software and has taken a lead in deploying it to all front facing staff. This will deliver huge efficiencies in practice both for their staff and for their tenants. We look forward to working closely with them on other areas of the enterprise, where our software can deliver even greater benefits.”

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About 1st Touch (www.1sttouch.com)
Southampton based 1st Touch, a subsidiary of Aareon AG (www.aareon.com), has enabled dozens of field workforce-based organisations to embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources. 1st Touch Mobile delivers clear and unique benefits: - Reduced costs to organisations because airtime is minimised and the system is always available with or without airtime. The system’s flexibility through simple customer control over forms creation and amendment is widely acclaimed. There is Integration to multiple back office and other enterprise software applications, so that data is entered only once.

With its widely acclaimed mobile technology, 1st Touch has a clear focus on the Social Housing and Local Government markets. Many social housing providers and local authorities, at large, now benefit from the fast and tangible, best of breed benefits that 1st Touch mobile technology delivers to the enterprise.

To date, over 50% of the social housing market, which has deployed mobile technology, has chosen to implement 1st Touch. In local government, 1st Touch has already been adopted for a wide range of mobile workforce uses. Ready to use applications for local authority organisations include: Public Buildings, Highways/Street Services, Environmental/Waste Management, Revenues and Benefits, together with Planning Control and Trading Standards.

1st Touch software is available on a wide variety of platforms including: Windows Mobile, Apple and Android.