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Title: Help Desk Software Post by: Admin on October 08, 2006, 10:14:13 PM Help Desk Software is powerful management software that automates many features of a company's help desk environment. Typical functionality includes call management, call tracking, knowledge management, problem resolution, and self-help capabilities. The software is shared by all members of a support area, including the first point of contact for the helpdesk, and the staff that receive job requests for later resolution.
Title: Re: Help Desk Software Post by: Tina on October 08, 2006, 10:16:22 PM A very useful term
Title: Re: Help Desk Software Post by: समीरा on April 19, 2007, 01:43:07 AM Also used for ticketing system on websites..
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