|
Title: Trace Isys Goes Live on ServiceNow in six weeks with TeamUltra Post by: RealWire on June 03, 2015, 04:26:59 PM • Core applications of ServiceNow delivered via rapid TeamStart deployment model
Berkshire, ENGLAND, 3rd June, 2015: TeamUltra (http://www.teamultra.net) today announced Trace Isys, a provider of specialist business solutions to re/insurance organisations, has benefited from a lightning quick deployment of four core ServiceNow applications. The company went live with an accelerated ServiceNow implementation in just six weeks following a TeamStart project with TeamUltra. Benefits include increased productivity on the service desk, reduced call and incident resolution times and significantly enhanced reporting and SLA management capabilities. David Hall, Associate Director at Trace Isys explains, “We needed a modern service management platform to support our growing customer base. After evaluating the market alternatives I quickly realised that ServiceNow was a state of the art service management system. ServiceNow offered a very cost effective alternative for replacing our service management system. It ticked all of the boxes during the evaluation and the level of operational flexibility available was particularly attractive.” When it came to selecting a ServiceNow implementation partner, David comments, “I was attracted to TeamUltra’s implementation approach. Using their TeamStart rapid deployment package we were able to go live in just six weeks on Call Management, Incident Management, Request Management and CMDB. The benefit of being able to go live in weeks rather than months is immeasurable. We wanted to configure and implement ServiceNow according to best practice standards for our industry and TeamUltra were instrumental in us hitting this goal.” ServiceNow gives Trace Isys the ability to better manage Incidents and Requests and as a result improve resolution timescales. It has increased the productivity of the analysts by automating key processes which ultimately means raised service levels for end users. Trace also benefits from enhanced reporting capabilities whilst hugely reducing the time required to compile the mandatory monthly Service Review reports. Mike Beale, Managing Director of TeamUltra concluded, “TeamStart is the fastest way to go-live on the most relevant core applications within ServiceNow. We have delivered a rapid ServiceNow deployment in many different industries leveraging our knowledge of best practices.” You can find out more about TeamUltra and the Trace Isys implementation on stand #310 (ServiceNow) at the ITSM show. |