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Title: ASC kicks off its 50th anniversary year with new achievements and continued... Post by: RealWire on April 17, 2014, 07:10:31 PM Major international contracts in Europe and South Africa
Decades of expertise and dominance in evolving speech technology Opening up new markets with workforce optimization and Cloud portfolio Hoesbach/Germany, April 17, 2014 – ASC (www.asctelecom.com), a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced continued business evolution in the first quarter of 2014, marked by a substantial increase in demand. "Our productive start in 2014 puts us on a solid foundation for the rest of the year," said Marco Mueller, COO of ASC. Major contracts with banks and call centers In January 2014, the company celebrated the landing of several large contracts including call centers in Italy employing the latest speech technology, banks in Germany, Austria, and Switzerland, and a major project in South Africa. 50th anniversary In 2014, the multinational company with more than 250 employees worldwide is looking back on 50 prosperous years. Since July 1, 1964, ASC has maintained its dominance in a highly dynamic and rapidly evolving market. With "leadership in technology through innovation" as a guiding principle, ASC focuses on complex customer projects designed to evaluate, analyze, and visualize important corporate data. Growth thanks to new markets and technology ASC has established itself as Europe’s leading provider of workforce optimization (WFO) solutions in the evolving call center industry. The company also offers its entire portfolio as a Cloud solution, and thus increasingly profits from the vibrant Cloud-computing market. Its latest, state-of-the-art WFO suite neo offers all its features on one platform. Multi-tenant capability grants multiple customers access to recording resources, quality and speech analysis software, e-learning and customer feedback – while strictly and reliably separating their data. Customers benefit from increased flexibility, scalability and reduced costs thanks to demand-driven usage. With eight subsidiaries as well as distribution partners around the globe, ASC has successfully implemented and maintained challenging projects in more than 60 countries. The company’s main objective for 2014 is to continue expanding. A new subsidiary in Brazil will tap into business opportunities in South America. "We are expecting to see an increase in our activities in Eastern Europe, too, where we have made a promising start and have already been able to win important customers," added Mueller. |