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Zürich, Switzerland, 04 October 2012: CustVox, the Swiss based Customer Experience Management (CEM) specialists, have entered in to a cooperative agreement with Italian firm Aizoon Consulting. Aizoon Consulting is an established company, with a large footprint in the Italian arena, and this new partnership will allow CustVox to expand its presence in to the Italian CEM market, by outsourcing consultancy to Aizoon. By partnering with CustVox, Aizoon Consultancy gains access to a valuable know-how and new product, the CustVox VoC Hub, which is the hottest scalable, unified tool to provide a holistic view of the Voice of the Customer (VoC) currently available.

CustVox is a European brand leader in CEM know-how and technology, with its aforementioned flagship the CustVox VoC Hub being the top performing SaaS based scalable VoC solution available. With a string of major International clients in its portfolio, including Emirates, UPC Broadband and Sky, CustVox has proven that it has the skills, resources and technology that large corporations need to move towards an end game CEM initiative.

Aizoon Consulting is the number one provider of technology consultancy services in Italy, and is the only firm of its type to be authorized by the Labour Ministry to provide staff leasing in information technology. Aizoon has strong ties with major institutions such as the Politecnico di Torino, and the Silicon Valley Italian Executive Council (SVIEC). Employing more than 400 staff in its offices in Turin, Milan, Genoa and Rome, Aizoon is the largest company of its kind operating within the Italian market, serving a full range of commercial sectors including the automotive industry, aerospace, banking, insurance, finance, telecoms and the public sector.

It is clear evident that there is a potential for a truly synergistic relationship between CustVox and Aizoon. CustVox bring an impressive array of CEM technology solutions to the table, whilst Aizoon provides its affluence in the Italian market.

Pierpaolo Viano, on behalf of Aizoon, has stated that, “This is an important partnership for Aizoon, because we already successfully work on Customer Experience projects in Italy. CustVox will represent the perfect partner to help us acquire new customers within this market, which provides us with great potential for expansion.”

Mariella Borghi, CustVox Regional Manager for Italy, is equally bullish, and has stated that, “When we originally began negotiations with Aizoon, it quickly became apparent that it was akin to negotiation with a mirror. We (CustVox) share so many key visions, aspirations and goals with Aizoon, that I feel as if we have worked together for years already.”