ExtraHop enhances network and application performance monitoring for travel operator, safeguarding operations during peak season

United Kingdom, London – 11 July 2012 – ExtraHop Networks, a provider of network-based application performance management (APM), today announces a deal with Gullivers Travel Associates (GTA), part of the Kuoni Group and a world-class provider of hotel accommodation and travel services globally. With the peak season fast approaching, ExtraHop will provide critical visibility into GTA’s application environment ensuring any issues are spotted, diagnosed and remediated before they impact business operations.

“Lack of visibility is an issue that many IT organisations suffer from”, says Chris Anders, Vice President of IT for GTA. “We package products sourced from over 30,000 travel suppliers, 37,000 hotels and 150,000 services in more than 150 countries worldwide. When your business specialises in dealing with these amounts of data, you need to be able to see what is going on across your application environment. Application performance issues can be detrimental to business especially when real-time performance relates directly to customer experience or our internal operations.”

“Having previously invested significant amounts of time looking at APM products we originally made the decision that APM wasn’t right for us. Once we saw how much visibility we could get with ExtraHop and how easy it was to deploy, we decided that we had to invest in network-based APM to enable us to continue to provide first-class travel experiences and safeguard the future success of the company.”

The deal will see ExtraHop provide its network-based APM solution to support and expose key performance metrics at separate application tiers ensuring full visibility across the application environment. The device will sit passively on the company’s network, allowing GTA to monitor applications in a non-intrusive manner, without compromising performance.

Owen Cole, VP of EMEA, ExtraHop Networks comments: “We are delighted to be working with GTA and to be making such an impact on the everyday running of its business. Too many organisations rely on their infrastructure operating as it should and then struggle to fix things when they don’t, so it is good to see GTA taking a proactive approach to application performance management.”

The ExtraHop solution, which went live at GTA in April took just under an hour to install and configure to GTA’s network and the company is already realising the benefits of the new technology. The system allows GTA to create customised views of their data which are unique to how each individual team works and how they want information presented, helping increase efficiency through enhanced visibility, whilst also providing a holistic view of the performance of all applications.