Wipro Technologies is a global provider of consulting, IT Services, and outsourced R&D, infrastructure outsourcing and business process services. We deliver technology-driven business solutions that meet the strategic objectives of Global 2000 customers. With over 25 years in the Information Technology business, Wipro is the largest outsourced R & D Services provider and one of the pioneers in the remote delivery of services.
Job Description
- Log Customer calls
- Provide first level technical support on Internet related queries using documented procedures.
- Identify and provide input on unique or recurring customer problems.
- Ensure proper escalation procedures.
|techincal Troubleshooting skills,MCP Certifications|
Excellent demonstrated customer service skills
Good Communication Skills – Spoken and written English (including technical writing).
Strong Problem Solving and Troubleshooting Skills – thinks logically.
Passion for Technology (curious, has desire to learn, doesn’t rely on past knowledge, stays on top of latest technologies).
Ability to work in a fast paced environment
Works well in a team environment
Strong knowledge of Pocket PCs, ActiveSync, Personal Computers, and hardware components.
In-depth working knowledge of Windows XP, Windows 2000, and Windows NT® Operating Systems.
Effective learning skills
Working knowledge of Windows 98.
Additional Information
Position Type: fulltime
Ref Code: B8381
http://volts.wipro.com/NASApp/com/JobsSearch.jspJob code as B8381
