Who are We :EDS is a leading global technology services company delivering business solutions to its clients. EDS founded the information technology outsourcing industry 45 years ago. Today, EDS delivers a broad portfolio of information technology and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries and to governments around the world.What we Do:Over 44 years, EDS evolved from a $1,000 investment into a $20+ billion technology services industry leader. The people of EDS deserve the credit. Vice Chairman Jeff Heller said: 'EDS has always been just ordinary people who came here and achieved more than they ever thought possible because of the opportunity and support they found.'
Designation Technical Support Officer / Senior Technical Officer
Experience 0 - 5 years
Industry Type IT-Hardware / Networking
Functional Area IT Software
Keyword Technical Support Executives
Location Mumbai
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Job Description
PREREQUISITES: Meets education requirements or has equivalent work experience. Demonstrates strong communication skills.
ESSENTIAL FUNCTIONS: Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps. The Help Desk agent is able to resolve problems immediately, typically using the Knowledge Base and other Helpdesk tools. The Help Desk agent may provide guidance/training for less experienced personnel.
Desired Profile
Strong written and verbal English communication skills
Working knowledge of desktop PC and peripheral devices.
Proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook)
Proven understanding of Windows OS (XP/2000/ NT) in a network environment
Proven knowledge in Word Processing, Spreadsheet and Database Software packages
Customer support experience required
Flexibility in work schedule and processes
Professional customer service skills and a positive attitude required
Possess analytical problem solving skills
Good time management skills
Ability to handle difficult or irate customers
Ability to respond to and resolve customer inquiries
Ability to listen effectively
Ability to follow procedural guidelines to respond to and/or research customer questions
Ability to work in a team environment
Ability to diagnose and resolve customer problems via the telephone
Ability to multitask and adapt to constantly changing environment.
Reference Technical Support Officer
Contact Information
Name Mr. Rajat Rathi
Telephone + 91(22) 66774000
Website http://www.mphasis.com www.eds.com
Address MPhasis BFL Limited
[email protected]
Chennai - Tamil Nadu ,IND 600086
Email [email protected]