The Advantages of Web-Enabled Call Accounting
 by: Peter Verhoeff


What this means is that a manager or authorized employee can go to their PC, activate a Web browser, log in to the system, and access telecom reports right from their desk. This can be a tremendous time saver, especially at companies that have many branches. Of course, unauthorized persons have to be prevented from accessing the information, but this is a fairly simple matter with adequate user name and password protection. For executives to have immediate real-time access to needed reports can be of great benefit.

Instant access is but one advantage of a web-based call accounting software system. In this day and age most employees have a personal computer with e-mail capability and web access on their desks. This means that they don't need to have any special software installed to be able to access the needed reports, nor will they need costly upgrades. All that is needed is to provide them with the required login username and password.

Some employees may require limited access privileges by excluding more sensitive information that does not concern them. Normally, this can be coupled to the person's login by the system administrator, but it is important to choose a call accounting system that provides this capability.

Fraud detection is an important aspect of call accounting. This is especially the case, after the Sarbanes-Oxley act was passed in Congress in 2002, following fraudulent operations by companies, such as Enron and WorldCom. With fraud detection, it is important to have rapid access to call detail records (CDRs) in order to track down the culprits. A web-enabled call accounting system that can be programmed to issue alerts on detecting suspicious activity can be of great benefit. When shopping for a call accounting system, look for these features.

A further advantage of web-enabled call accounting is that the information can be accessed simultaneously by different users without placing unnecessary stress on the system. In particular, this is of great advantage to international enterprises that have branches in different countries. With web access, executives can obtain the needed telecom information anywhere in the world by using any web-enabled computer and logging in.

For more information on Call Accounting, visit Telsoft Solutions.


About The Author
Peter Verhoeff writes articles on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com.